Getting Help
Teaching and Learning Center Staff
Teaching and Learning Center staff can assist you with any questions you have about how to use the different features in Canvas, the creation and building of courses in Canvas, development of new online. online live, and hybrid courses, and general questions about teaching and learning. The Teaching and Learning Center also has Student Tech Support for students that provides support for personal computers, Canvas, student email, myRichland, and mobile devices.
Jarry Brown Niki Yeaman Anna Shapland
Director, Teaching & Learning Center Online Support Specialist Instructional Technology Specialist
jarryb@richland.edu nkyeaman@richland.edu anna9163@richland.edu
(217) 875-7211, EXT. 6229 (217) 875-7211, EXT. 6372 (217) 875-7211, EXT. 6385
Office: W205 Office: W203 Office: W204
How can the Teaching and Learning Center Help?
Canvas Help Link
The quickest and best way to get assistance for Canvas issues is to click on the "Help" link on the left side of the screen in Canvas, and then choose "Report a Problem." For maximum effectiveness, please make sure you are at the place where you are having the problem before clicking on the Help link.
Another way to get assistance is to email Jarry (jarryb@richland.edu), Niki (nkyeaman@richland.edu), or Anna (anna9163@richland.edu). If you're not sure who to email, the best bet is to include all of them on the email. This will ensure the quickest and most helpful response.
Face-to-Face Assistance
While working through the training (or afterwards), if you need face-to-face assistance with understanding Canvas or implementing some of the training materials, we're here to help!! You can stop by to talk to the TLC team, or you can contact us to set-up an appointment!