The Online Learning Help Desk staff assist students with a variety of technical queries such as Canvas questions/problems, login questions, e-mail account sign-in, myRichland access and navigation, and technical questions regarding personal computer systems requirements and troubleshooting.

How to contact the Help Desk:

Canvas "Help" link - The quickest and best way to get assistance for Canvas issues is to click on the "Help" Link in the upper right corner of the screen in Canvas (from the place where you are having the problem), and then choose "Report a Problem."

The submitted information is immediately forwarded to the Help Desk, which is monitored throughout the workday, as well as evenings, weekend and holidays. **PLEASE NOTE: Responses to your Canvas Help Request will be sent to your Richland Student E-mail. If you have additional questions or problems, please respond to the message in your Richland Student E-mail.**

Other ways to contact the Help Desk

E-Mail - Another quick way to get assistance is to e-mail the Help Desk at ochelp@richland.edu. The submitted information is immediately forwarded to the Help Desk, which is monitored throughout the workday, as well as evenings, weekend and holidays.
Walk-in assistance - If you are on campus and require technical assistance, Online Learning Help Desk personnel are available during the normal business hours of 7:30 a.m. – 5:00 p.m., Monday – Friday, with evening hours available by appointment only. The Help Desk is located in the Online Learning Office (W143).
Make an appointment - If normal business hours do not fit into your schedule, contact the Online Learning Help Desk at ochelp@richland.edu or (217) 875-7211, ext. 376, to set up an appointment with a member of the Help Desk staff.
Call the Help Desk - The Help Desk may be reached at (217) 875-7211, ext. 376, Monday-Friday between the hours of 7:30 a.m. and 5:00 p.m. If no one is available to take your call, please leave a message and your call will be returned no later than the next business day.